Reference

Terms Conditions

We've written these terms so you know exactly what happens when you open an account, deposit ringgit via Touch 'n Go eWallet or Boost, spin a slot, and request a withdrawal.

Account securityFair gameplayWithdrawal processLive casino and slots
cashbet168 Terms Conditions
DATA & SECURITY

How We Handle Your Information

We collect your name, phone number, and e-wallet details when you register, and we store that data on secure servers to process deposits and withdrawals. Every transaction between your device and our platform is encrypted, and we never share your personal information with third parties except where required by Malaysia law.

Personal Data

We keep your name, phone number, and payment details for as long as your account is active. You can request a copy of your data or ask us to delete it by contacting support.

Session Cookies

We use cookies to keep you logged in and remember your language preference. You can disable cookies in your browser settings, but that may log you out after each session.

Account Security

We send an OTP to your registered phone number every time you log in from a new device. Keep that number up to date in your account settings so we can verify it's really you.

Retention Period

Transaction records are kept for three years to meet Malaysia financial reporting requirements. After that period we delete them unless a legal hold applies.

HELP CHANNELS

Contact Us About Terms

If any clause in these terms isn't clear or you need to ask about your account status, our support team can walk you through the specifics. We're here to answer questions about verification steps, withdrawal hold reasons, and how we handle account disputes.

Live Chat Open the chat bubble in the bottom-right corner of any lobby page. A support agent will join in under two minutes during business hours and can check your account details in real time.
Email Support Send your question to the support address shown in your account dashboard. Include your registered phone number so we can verify your identity and reply within 24 hours on weekdays.
Help Center Browse the articles in our Help Center for step-by-step guides on account registration, deposit methods, and the withdrawal approval process. Most common questions are answered there.

Terms & Conditions FAQ

No. We allow one account per person. If we detect duplicate accounts linked to the same phone number or e-wallet we'll close the extras and any winnings may be forfeited.

We check that the name on your Touch 'n Go eWallet, Boost, or GrabPay matches your registered name to prevent fraud. Upload a photo of your IC if we ask for it.

Tap 'Forgot Password' on the login screen and we'll send a reset link to your registered phone number via SMS. Follow the link to set a new password within 30 minutes.

Yes. Go to Account Settings, enter your new number, and we'll send an OTP to both the old and new numbers to confirm the change. This usually takes five minutes.

We review most withdrawals within one business day. Once approved the funds appear in your Touch 'n Go eWallet, Boost, or GrabPay account within a few hours, depending on your e-wallet provider.

Contact our support team with your account details and a description of the issue. We'll review your case and reply within three business days. For unresolved disputes Malaysia law applies.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.